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Waiting for reply, by counsellor

Tap a row to filter the chats below

How many students are waiting on each counsellor. Only chats you can still reply to (last 7 days).

Chats waiting for reply

The student's latest message has no reply from a person yet. Oldest first.

Follows us or not

Students who have messaged us. Checked when they message and refreshed weekly.

New chats, last 14 days

Students messaging for the first time, per day.

Automations, last 7 days

Across the whole account.

Inbox

All chats
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Assigned to you
Pick a chat to read and reply.

Automations

Automatic replies on Instagram. Each student message gets at most one automatic reply, and automations stay quiet on chats where a person replied in the last 24 hours.
You can view the automations here. Only an admin can change them.

New automation

Which reels or posts
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Public reply under the comment (optional)

Add up to 3 versions. One is picked at random each time, so Instagram doesn't see hundreds of identical replies.

Messages sent first (optional)

Up to 2 short messages sent one second apart, before the main message below. For example "Hi! 👋" then "We help students study abroad."

Buttons (optional, up to 3)

If they don't follow yet, they get this message instead, with a button that checks again when tapped.

Preview

Profile

Our Instagram account, live from Instagram. Instagram doesn't let apps edit the bio or picture, so change those in the Instagram app.
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Recent reels and posts

Comments and DMs counted by our automations

Team

Counsellors, how chats are assigned, and labels.

Assignment

How new students reach a counsellor.

How new chats are assigned

Round-robin gives each new student to the next counsellor in the rotation who is active and under their daily limit. A returning student stays with the same counsellor.

When a new student is given a counsellor

"After the welcome flow" lets your automations greet and qualify the student first. They're assigned when an automation marked "Assign to a counsellor after sending this" runs, or straight away if they type something no automation answers.

Unassigned chats

Share out every open chat that has no counsellor yet, using the same rotation. Daily limits don't apply to this.

Counsellors

Each counsellor opens this page with their own access key and only sees chats assigned to them.

Add a counsellor

Labels

Counsellors can add these labels to their chats and filter by them. Only admins can create, rename or delete labels.

Settings

Past chats and other account tools.

Instagram connection

The access key that lets this inbox send replies and run automations. It's renewed automatically every week while someone uses the inbox, so it doesn't run out after 60 days. A password change or a security reset on the Instagram account cancels it early; then a red bar appears at the top of every page.

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Past chats

Load older conversations from Instagram. Meta only shares the 20 most recent messages of each chat. Running it again won't create duplicates.